Call Centre Agent
Job Description • Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries. • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections. • Maintain compliance by use of proper policy, procedures, and scripts. • Accurately record all details of communications and activities within the system. • Proactively monitor and investigate accounts to locate pertinent information to aid collection. • Identify cases for special handling according to company criteria, including legal actions and asset attachment. • Maintain a clean and secure work environment. • Ensure collection goals are obtained.
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